Frequently Asked Questions
NEW GUIDELINES FOR PUBLIC TRANSPORT FROM 16 JUNE TO 30 SEPTEMBER 2022
- FFP2 face mask remains mandatory
- Green Pass is no longer required
- the percentage of passengers allowed on board is 100% of the vehicle capacity
- it is possible to use all available seats and vehicle entry or exit doors
It is no more necessary to have a Green Pass to use public transport and access ticket offices and stations. However, it remains mandatory to wear a FFP2 face mask covering both mouth and nose until 30 September 2022.
In metro and railway stations, the measures that provide for differentiated entry and exit paths, space demarcations and other emergency signage have been partially removed.
PASSENGERS ALLOWED ON BOARD OF VEHICLES
The percentage of passengers allowed on board is now 100% of the vehicle capacity. It is possible to use all available seats and vehicle entry or exit doors.
In any case, you can check the quieter times to travel on the metro-rail network on our website and get real-time crowding information on buses with the Moovit app, that collaborates with Atac to inform travellers.
GOOD HABITS TO MAINTAIN
- never use public transport if you have symptoms of acute respiratory infections (fever, cough, cold)
- never remove or lower your face mask (not even to make a phone call)
- during the journey, frequently sanitize your hands. You can find sanitiser points in the stations and on board of some vehicles
- use the indicated entry and exit doors to get on and off the vehicles
- let other people get off before getting on
- on trains and metros, choose the front and rear wagons that have greater availability of seats
- to purchase your tickets, prefer electronic systems (apps, contactless credit/debit cards in metro and railway stations)
Consult Atac's digital channels for information on the service:
- service updates (available only in Italian)
- status updates via Twitter @infoatac
- status updates via Telegram @infoatac
- WhatsApp, by sending a message to the number 335.1990679 for real-time information and assistance
- displays and audio announcements on board of buses and in railway stations