sms&go

Open the Messages app on your smartphone. Write an SMS with the keyword BIT and send it to the number 48018. In a few seconds, you’ll receive an SMS on your phone with a link to the digital ticket with QRcode.
Activate the ticket by selecting a button of your choice between METRO, BUS and TRAIN.

In the metro, the QrCode obtained via SMS can be used with the same procedure as the B+ service. You find the ticket validation readers on the upper part of the access gate. To avoid malfunctions, remember that the phone should not be completely laid on the scanner, but must be hold in front of it in parallel or diagonally. It is also advisable to increase the brightness of the phone screen before putting it in front of the scanner. We remind you that once the QrCode has been activated on your smartphone, you’ll have to pass the turnstiles within maximum two minutes.

The ticket is valid for 100 minutes from first validation. On the Metro, it is valid for a single journey, even using different lines, but without passing through the turnstiles if you  change between lines A-B-B1; passing the turnstiles is permitted only to change between line A and C. Due to signal instability, the service may not be available in the stations Alessandrino, Malatesta and Gardenie of Metro line C and in the stations Conca d'oro and Jonio of Metro line B1.

Within the territory of Rome you can use it on buses, trams and trolleybuses; on Cotral buses (urban route); on Metro lines and on Regional Trains: Trenitalia (2nd class only), Roma-Lido, Roma-Giardinetti (Termini-Centocelle) and Roma-Viterbo (urban route). It is not valid for the Cotral special connection Roma Tiburtina/Termini-Fiumicino Airport and the Trenitalia "no stop" connection Roma Termini-Fiumicino Airport.

With SMS & GO the ticket costs the same as a classic BIT100: € 1.50. The service cost is € 0.29. The total amount (VAT included) is charged to the phone credit (pre-paid or post-paid SIM).

BIT 100 | Valid for 100 minutes from first validation. On metro and train it is valid for a single journey, even using different lines, but without passing through the turnstiles (except if you change between line A and C).

In case of ticket inspections on surface vehicles and in metro stations, just display your SMS Ticket with the QR code. To access the metro and enabled regional trains, you need to pass the QR code on the optical reader to open the turnstiles. The ticket inspector will check the validation time on the SMS Ticket.

You just have to write the word “BIT” and send it to the number 48018. Atac will reply immediately by sending the ticket on your phone. Both uppercase and lowercase letters as well as their combinations are valid, for example: BIT, bit, Bit are all valid keywords to buy the ticket.

If you do not have enough credit on your phone (i.e. € 1.79 to cover the cost of the ticket and the service costs) you will receive an error message that warns you that you may not have credit. If you are a TIM customer, in the SMS with the link to the digital ticket, you will find a link to your reserved TIM area to immediately check if you have enough credit.

If after having written the keywords BIT to the number 48018 you do not receive any SMS from ATAC containing the link to the ticket and you do not receive any error message for insufficient credit or because your SIM is not enabled to the service, you may contact the SMS & GO Customer Service at the following address: smsandgo@ticketingpass.it

• Check your connection. . Set up the data connection on your smartphone (4G, 5G) and TRY AGAIN: click once again on the link you received by SMS. The service does not work if your Wi-Fi connection is on.
• Check if your SIM is supported. The SMS&GO service is currently available only for TIM, Vodafone and WINDTRE customers. Ask your mobile operator to activate this service.
• Check if you are browsing with an unsupported browser. To display the ticket you must have a compatible browser such as Chrome, Safari or Firefox. Also check the privacy settings: if they are too strict they could inhibit the service functionality.
• If you are using a VPN, disable it. The use of VPN prevents the correct functioning of the service.

Customer Care: smsandgo@ticketingpass.it

For terms and conditions of the SMS&GO service, please visit the website: https://www.ticketingpass.com/atac-roma/

• Il you have a TIM, Vodafone or WINDTRE SIM, you can forward your SMS with the link to the ticket to another person. The ticket will be used by the person who first clicks on the link.
• You’ll have to activate the ticket through the link found in the SMS you received by ATAC on your phone. To activate the purchased ticket, select one of the three items available on the SMS & GO web page (metro, bus or train), get the QRcode and start travelling.
• When you travel you must be connected to mobile data. If you are connected to the Wi-Fi data network, you will receive an error message that invites you to switch to mobile data in order to receive a valid ticket.
• Remember to add the ATAC number 48018 to your smartphone contacts. It will ease the next purchase.
• You can retrieve the used ticket at any time inside the Messages app on your smartphone.
SMS & GO has been developed by Atac in collaboration with DV Ticketing (Digital Virgo Group), Italian leader in mobile ticketing solutions and phone credit payments.

For any reports or complaints, an SMS&GO Customer Assistance Service is available at the following address:  smsandgo@ticketingpass.it