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Publication date 31 December 2025
These Terms and Conditions govern access to and use of the ATAC S.p.A. sales platform (the “Platform”).
Access to the Platform and its use by individual users are provided free of charge and are subject to acceptance of these Terms and Conditions, which set out the conditions applicable to access to the Platform and to the purchase, payment for and use of the services made available through it (the “Services”).
Acceptance of these Terms and Conditions, together with the rights and obligations arising from them, is a mandatory requirement for the use of the Services.
By accessing and using the Platform through the website (the “Website”) and the mobile application (the “App”), users confirm that they have read, understood and accepted these Terms and Conditions.
The rules governing the “Contract of Carriage” are set out in the General Conditions of Carriage, which remain fully applicable and are available on the ATAC website at the following link: https://www.atac.roma.it/en/customer-experience/general-conditions-of-carriage
ATAC: means ATAC S.p.A. – Azienda per la Mobilità, a single-shareholder company subject to the direction and coordination of Roma Capitale, having its registered office at Via Prenestina 45, 00176 Rome (Italy), with a fully paid-up share capital of EUR 179,519,299.00, registered with the Rome Chamber of Commerce under No. 961692 dated 18 December 2000, VAT No. 06341981006.
Mobile Applications or Apps: mean the software applications for smartphones and tablets, provided either by third-party operators or directly by ATAC, downloadable by Users and usable via mobile devices for the purchase and use of the Sales Services offered by ATAC. Together with the Website, they form the Sales Platform.
Customer: means any Registered User (as defined below) who purchases Travel Tickets or Services offered for sale through the Sales Platform.
Consumer Code: means Italian Legislative Decree No. 206 of 6 September 2005, as subsequently amended and supplemented.
Content: means all content made available on the Sales Platform, including, by way of example and without limitation, types of Travel Tickets and Services, logos, trademarks, images, icons, graphics, photographs, illustrations, texts, videos, audiovisual material and software.
Contract of Carriage: means the contract entered into between ATAC and the Customer, through ATAC, for the purchase of Travel Tickets and/or other Services.
General Conditions of Carriage: mean the provisions governing the Contract of Carriage, available on the ATAC website at the following link: https://www.atac.roma.it/en/customer-experience/general-conditions-of-carriage
Sales Platform (“Platform”): means, collectively, the Website and the Mobile Applications (Apps).
Website: means the ATAC website which, together with the Mobile Applications, constitutes the Sales Platform.
User: means any individual who has not completed the registration procedure and who accesses or uses the Sales Platform, regardless of whether a Travel Ticket and/or Services are purchased.
Registered User: means a User who has created a personal account by completing the registration form available on the Website under the “MyAtac” section or on the App, and by providing ATAC with their personal and contact details.
2.1 These Terms and Conditions of Use (hereinafter also referred to, for the sake of brevity, as the “Conditions”) govern the relationship between ATAC and Users, Registered Users and Customers (each individually a “Party” and collectively the “Parties”) and apply to the offer and sale of Travel Tickets and/or Services through the Sales Platform.
2.2 These Conditions shall enter into force as of the date of their publication on the Sales Platform (as indicated at the beginning of the first page) and may be amended by ATAC at any time, without prior notice. The Customer acknowledges that ATAC reserves the right to unilaterally amend the content of the ATAC application and the website www.atac.roma.it, as well as the related registration procedures, as further specified below.
2.3 In order to continue using the Sales Platform, Users shall be required to accept any amendments to these Terms and Conditions of Use.
3.1 The Parties acknowledge that the mobile payment sector is subject to continuous and rapid technological development. Accordingly, the Customer acknowledges that ATAC reserves the right to unilaterally amend these Terms and Conditions, including for the purpose of modifying the Services and/or the conditions applicable to the introduction of new technologies, new devices, technical or administrative procedures, or new information security practices. Any such amendments shall be communicated to the Customer by publication on the website www.atac.roma.it at least thirty (30) days prior to their effective date of application to the Customer. Should the Customer not wish to accept the amended Terms and Conditions, they must, within the above-mentioned thirty (30) day period, deactivate their Account in accordance with these Terms and Conditions; failing this, the amendments shall be deemed to have been accepted.
4.1 The Sales Platform enables Users to view and purchase the selected Travel Tickets and/or Services under the applicable terms and conditions.
4.2 A purchased Travel Ticket entitles the Customer to use the local public transport services of Roma Capitale and of the carriers identified therein, within the territorial and time limits specified.
4.3 ATAC provides transport services exclusively on the services operated on behalf of Roma Capitale and, accordingly, shall be liable to Customers solely in respect of the transport services operated by ATAC and not in respect of services provided by other carriers.
5.1 In order to purchase Travel Tickets and Services, Users must register a user account (the “Account”). Registration may be completed via the MyAtac platform by following the instructions available at the following link: https://www.atac.roma.it/en/frequently-asked-questions/what-shall-i-do-to-register-with-myatac or directly through the App, by entering personal details, an e-mail address and any other information required in the registration form. Users who already hold a MyAtac account may use the same credentials (e-mail address and password) to access the App. Upon successful completion of the registration process, the User shall be deemed a Registered User.
5.2 Following registration in accordance with these Terms and Conditions, the Registered User shall receive a username and password and shall be responsible for all activities carried out through the Account. The Registered User undertakes not to disclose their password to any third party, not to record it in a manner that allows third parties to understand or use it, and not to store password notes in a way that enables others to access the Account.
5.3 The Registered User is responsible for ensuring that the data and information provided and stored in ATAC’s systems are accurate, complete and kept up to date.
5.4 The Account is strictly personal. The Registered User must ensure that the information provided is accurate and complete and shall be responsible for any consequences arising from misuse of the Account or from its use in breach of these Terms and Conditions of Use. Any fraudulent use of the Sales Platform or use in violation of these Conditions shall constitute grounds for denying the Registered User access to the Sales Platform.
5.5 The Registered User may select the Travel Ticket and/or Service to be purchased through the Sales Platform, subject to the applicable terms and conditions. Once the selected Travel Ticket and/or Service has been chosen, the Registered User must proceed with payment using the methods and procedures indicated.
5.6 In all cases, it is the Customer’s responsibility to verify that the Travel Ticket has been correctly purchased. In particular, where the Service is activated via smartphone or via the website www.atac.roma.it, the Customer must verify that a purchase confirmation is displayed on the App screen or on the relevant web page. The Customer is also responsible for ensuring that the type of Travel Ticket purchased is suitable for their intended territorial and temporal travel requirements.
5.7 Upon receipt of payment, ATAC shall issue the Travel Ticket or other document entitling the Customer to use the purchased transport service and/or other Services.
5.8 Confirmation of each purchase of Travel Tickets and/or Services made through the Sales Platform, including, for transport services, the Travel Ticket in digital format, shall be made available to the Customer.
5.9 ATAC shall not be held liable where the digital or electronic delivery of the Travel Ticket or proof of purchase of additional Services is not possible due to errors made by the Customer in providing their personal details or e-mail address.
5.10 It is understood that the data stored in ATAC’s IT systems shall constitute evidence of the purchases made by the Customer. Such data, whether stored on computers or electronic media, shall therefore constitute valid evidence and shall be accepted under the same conditions and with the same evidential value as a written document in paper form.
6.1 Payment for Travel Tickets and/or Services shall be made in full by the Customer at the time of purchase, using a credit card or any other payment methods made available on the Sales Platform.
6.2 For the processing of payments, ATAC uses the Nexi platform for credit and debit card transactions (both on the Website and on the Mobile Applications) and PayPal (on the Website only) for payments made through a user account. ATAC does not store or directly process any data relating to Customers’ payment cards.
6.3 If, during the purchase process, the issuing bank declines the payment, the purchase shall be suspended.
7.1 Modification of a purchased Travel Ticket is not permitted.
7.2 Refunds for purchased Travel Tickets are not permitted, as set out in ATAC’s General Conditions of Carriage, except in specific cases. In particular, the Sales Platform on App allows Customers to submit refund requests for delays (surface transport and metro) and to access compensation measures, with the issuance of digital vouchers in the electronic wallet of the Registered User. Refund requests must be submitted via the App following registration, with access possible using MyAtac credentials. For further details, please refer to the following page: https://www.atac.roma.it/en/tickets-and-passes/atac-roma-app/refunds-and-compensation-regulations-for-delays---2024
7.3 ATAC may reject a refund request for a purchased Travel Ticket where:
(i) the Customer has submitted repeated refund requests within a short period of time;
(ii) the Customer is in breach of the obligations set out in these Terms and Conditions; or
(iii) there is a reasonable suspicion that the Customer is using the Service fraudulently or that the Account is being used fraudulently by a third party. In the latter case, ATAC reserves the right to report such conduct to the competent authorities.
8.1 The fares for Travel Tickets are set by the Regulatory Authorities and indicated on the Sales Platform. Fares may be updated at any time in accordance with authorising provisions. Travel Tickets already purchased by the Customer must be used within the period established by the relevant regulatory authority, which will be communicated by ATAC on its website.
8.2 For a description of Travel Tickets (territorial and temporal validity), please refer to the website at:
https://www.atac.roma.it/en/tickets-and-passes
For instructions on how to use a Travel Ticket purchased via the App, please consult:
https://www.atac.roma.it/en/tickets-and-passes/atac-roma-app/guidelines-for-using-digital-tickets
9.1 For complaints and support requests, Customers may contact ATAC using the contact details provided on the ATAC website and in the Home and Menu sections of the App.
9.2 Details of each transaction carried out by the Customer shall be available in real time via the smartphone application and through the account accessible at www.atac.roma.it within the personal MyAtac area.
9.3 The Customer shall be entitled to access and print a periodic statement of such transactions at any time; information relating to individual transactions shall be stored in the Account for a period of ten (10) years from the date on which each transaction is carried out.
10.1 ATAC shall not be held liable for any failure or partial failure by Suppliers / Third Parties to perform their obligations in relation to the Services provided through the Sales Platform.
10.2 Without prejudice to the applicable legislation and to the provisions set out in the Refunds for Delays and Compensation Regulation 2024 referred to in Article 7 above, ATAC shall not be liable for any damage arising from events occurring during the provision of the services or the use of Travel Tickets, including, by way of example, delays, loss of items, theft or damage to luggage, clothing or personal accessories.
11.1 Pursuant to Article 47, letter (m), of the Italian Consumer Code (Codice del Consumo), the right of withdrawal provided for under Articles 52 et seq. of the Italian Consumer Code shall not apply to Travel Services.
12.1 The Sales Platform and the Content are the exclusive property of ATAC or are otherwise subject to its exclusive availability. Access to the Sales Platform and to all Content does not grant the User any intellectual property rights therein, but solely a right of use in accordance with these Terms and Conditions.
12.2 The Sales Platform and the Content are protected by national and international laws and regulations on copyright, registered trademarks, designs and models, software protection, domain names and/or other intellectual and industrial property rights.
12.3 The User undertakes not to use the Sales Platform and the Content in violation of copyright law or of any other intellectual or industrial property rights. In particular, the User shall not, under any circumstances, reproduce, display, modify, transmit, publish, adapt by any means and in any form, or otherwise use, in whole or in part, the website and the ATAC application without the prior written consent of ATAC. Any unauthorised use, in any manner whatsoever, of all or part of the Sales Platform and the ATAC Content, in breach of the limits set out above or otherwise contrary to applicable law, shall be unlawful and shall be subject to protection in the appropriate legal venues. The use of any software or automated systems aimed at extracting information from the ATAC website or application is prohibited without the prior written consent of ATAC.
12.4 ATAC shall not be held liable for the actual and effective accessibility of third-party websites linked to the Sales Platform via hyperlinks, nor for any damages arising in connection with the content, materials or services offered or obtained through such websites.
13.1 The User, the Registered User and the Customer undertake to indemnify and hold harmless ATAC and its successors and assigns from and against any and all liability, costs or expenses arising from (i) negligent use of, or use otherwise in breach of, these General Conditions of the Sales Platform, or (ii) any breach of applicable laws, regulations or administrative measures.
13.2 Furthermore, the Parties undertake to indemnify and hold ATAC harmless from any liability claims that may be brought against it and from any and all economically adverse consequences that may arise from the occurrence of damage dependent on or connected with the Service, as well as from any claim for damages, of any nature and brought by any party, in any forum and on any grounds whatsoever, including any legal costs and expenses to which ATAC may be ordered, in connection with the Service.
14.1 The Contract between ATAC and the Parties shall be governed by Italian law, in accordance with which these General Terms and Conditions shall also be construed.
14.2 Exclusive jurisdiction shall lie with the Italian judicial authority, and the Court of Rome shall have exclusive venue.
15.1 ATAC, as data controller, shall process personal data in accordance with the methods and terms set out in the relevant privacy notice, provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR). For this purpose, Users are invited to review the personal data protection notice available at the following address: https://www.atac.roma.it/en/privacy-information/atac-sales-platform
15.2 Should one or more provisions of these General Conditions be declared invalid or unenforceable under the applicable law, such invalidity or unenforceability shall not affect the remaining provisions of these General Conditions, which shall remain valid and effective between ATAC and the User, the Registered User and the Customer. ATAC shall retain the right to replace any provision declared invalid or unenforceable with alternative provisions that comply with the applicable law.
15.3 Any failure by ATAC, at any time, to enforce any provision of the General Conditions shall not be construed as a waiver of its right to invoke such provision at a later time.
15.4 Any event of force majeure, including interruption of communication services or a strike by Suppliers, shall result in the suspension of the obligations under these General Conditions affected by such force majeure event, and the party affected by the force majeure event shall not be held liable for the failure to perform such obligations.
The Customer may not assign this Contract, or any rights arising therefrom, to third parties without the prior written consent of ATAC. Notwithstanding the foregoing, ATAC may assign this Contract, or any rights arising therefrom, at any time and without the need for any notice to or acceptance by the Customer, to any company that controls, is controlled by, or is under common control with ATAC.
The Customer may withdraw from this Contract by deactivating the Account; such withdrawal shall take effect on the thirtieth (30th) day following the date of deactivation. In the event of account deactivation, information relating to the transactions carried out by the Customer shall be retained by ATAC for a period of ten (10) years from the date of deactivation, after which it shall be automatically deleted. The Customer is also required to deactivate the Account where they no longer intend to make use of the Service.
ATAC shall be entitled to terminate this Contract with immediate effect, pursuant to Article 1456 of the Italian Civil Code, in the event that:
In the event of withdrawal from or termination of this Contract, for any reason or on any grounds whatsoever, these Terms and Conditions shall continue to apply to the relations between the Parties until such relations have effectively ceased.