NOTICE TO CUSTOMERS

 

METRO A
In the stations OTTAVIANO, LEPANTO, FLAMINIO, PONTE LUNGO, COLLI ALBANI, ARCO DI TRAVERTINO, PORTA FURBA, LUCIO SESTIO, NUMIDIO QUADRATO, GIULIO AGRICOLA and ANAGNINA

 

PASSENGERS WITH REDUCED MOBILITY HAVE THE FOLLOWING ACCESS OPTIONS:

  • use the station stair lift with their own wheelchairs
  • use the wheelchair available at the station

CHECK THE AVAILABILITY OF STATION STAIRLIFTS


Accessibilità e servizi

Consult the page "Accessibilità e servizi"
(currently available only in Italian)


@infoatac - Twitter

send a message to our official Twitter profile @infoatac


Infoatac - Whatsapp

send a message to our official whatsapp 335.1990679


BOOK THE SERVICE IN ADVANCE:




06.46954444

Sunday-Thursday from 05:00 to 21:30

Fridays and Saturdays from 05:00 to 23:30
(during extended opening hours)


Privacy notice - Metro A stairlift booking service

View the complete notice on the processing of personal data by Atac S.p.A.


In this section of the website you find all accessibility information related to our network.

Together with Roma Capitale we are committed to the progressive removal of barriers to guarantee travellers with disabilities the use of Rome’s public transport system. We are renewing our bus fleet and in 2023 we will reach 100% accessible vehicles. Currently the percentage of buses equipped with boarding platforms is 98%. We are providing for the purchase of 140 trams to make the entire railway offer accessible. The lifts and escalators of our metro lines are being renewed and a booking system is active for the metro line A stations equipped with stair lifts.

We are always open to suggestions coming from customers and associations and to discuss and share our activities. Together with Roma Capitale we have signed a memorandum of understanding with the federations of associations of people with disabilities and a permanent roundtable is active.

98% of our bus fleet is equipped with boarding platforms and a wheelchair area to ease travelling for persons with mobility impairments. All the new buses are equipped with next-stop announcement and on-vehicle infotainment systems to make journeys easier and safer also for passengers with visual impairment. With Roma Capitale and the service regulator Roma Servizi per la Mobilità we are working on the modernization of our bus stops. All new platforms and those undergoing renovation works are built in compliance with current legislation, which provides for slipways, ramps and tactile paving to allow access to all customers.

70% of the tram fleet is equipped with platform-level floor to ease boarding. Platform-level floor trams have also a wheelchair area. The renewal of the tram fleet in the coming years involves the replacement of all vehicles dating back to the 1940s. With Roma Capitale and the service regulator Roma Servizi per la Mobilità, we are also working on the modernization of the stops.

All metro stations are accessible to passengers with reduced mobility with the exception of metro line A stops Spagna, Barberini, Repubblica, Vittorio Emanuele and San Giovanni, which do not have lifts or stair lifts connecting with the platforms.
Stations are equipped with tactile paths and maps for visually impaired passengers as well as displays for passengers with hearing impairment. The lifts have Braille buttons and voice announcer (Italian/English), providing information on several lift operations and the served floor.
Trains are equipped with safe automatic door opening/closure and stop at platform level to ease boarding and alighting of wheelchair users.
On metro line A we also have a booking service for the use of stair lifts or wheelchairs.

Please note that, as provided by law, all lifting equipment is put out of duty in the absence of Atac station agents.


However, in certain stations, elevators frequently used by passengers with disabilities, may be used also in the absence of Atac station personnel, since they are remotely controlled by the Operations Centre.

LIFTS WITH REMOTE CONTROL SYSTEM

METRO LINE B-B1
Santa Maria del Soccorso
Pietralata
Monti Tiburtini
Quintiliani
Marconi
Garbatella
Eur Palasport
Eur Fermi

 

    The trains of the Termini-Centocelle line are not accessible to passengers with reduced mobility. On the same route, accessible journeys are guaranteed by bus lines 50 and 105. All vehicles operating on these lines are equipped with boarding platform to facilitate access on board.

    VIEW THE ROUTE: 50105

    CHECK ARRIVAL TIMES: 50 105

    Concession pass

    Send the requested documentation online and go to an Atac ticket office to collect for your travel ticket. From 1st September 2020 it will no longer be necessary to go to a ticket office for purchase and payment, you will be able to complete the operation from the comfort of your own home.

    Request

    Accessible stations

    Check the list of accessible stations for people with motor or visual disabilities. Contact us to have a real-time lifting equipment status update.

    Continue