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Customer service
Questions, information and contacts
Do you have any questions? We will be glad to answer you.
Where do I find the scheduled departures from terminals?
I will stay 3 days in the city, which ticket do I choose?
Where can I find the arrival time predictions for the different lines?
How can I find out about the benefits for Metrebus subscribers?
Are there tickets valid for several days?
Can I also pay an injunction order through the PagoMulte portal?
How do I pay a fine that has been imposed on me while using public transport?
What do I have to do to pay contactless?
Do I have to register to the service to pay contactless?
Is there a risk that my card will be cloned?
USEFUL NUMBERS
Atac answers your questions
Do you want to send reports, complaints and suggestions related to our service?
Lost property
Roma Capitale is responsible for finding lost objects on surface public transport.
Please contact the following office:
METRO A, B/B1 e C - 06.4695.5105
Ufficio Logistica - Stazione MB EUR Fermi
Mon, Wed and Fri from 10:30 to 13:00
In case of accidents
Information in case of accidents with buses, trams and regional railways.
Monday and Thursday from 09:00 to 13:00
Infoatac
Get help planning your journey. Check the real-time status updates.
status update via Twitter
Mobility Infoline
Information about permits (limited traffic zones, metered parking (blue stripe spaces), authorizations for people with disabilities), regulations for tourist coaches, car sharing, traffic-lights and parking meters, public transport routes and timetables, tickets and passes.
Every day from 08:00 to 20:00
ChiamaRoma
Information on public and private mobility and about the Metrebus tariff system.
24/7 service