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Customer service
Questions, information and contacts
Do you have any questions? We will be glad to answer you.
Most requested FAQs
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Where can I buy tickets to use ATAC bus lines from Ciampino Airport?
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Can I use the Weekly Integrated Travel Card (CIS) to travel to Ciampino Airport?
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Can I use Metrebus Roma tickets, such as BIT, ROMA 24H, ROMA 48H, ROMA 72H and CIS, on lines 520 and 720 to and from Ciampino Airport?
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Which ticket can I use to travel from Fiumicino Airport to Rome?
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Can I use Metrebus Roma tickets to travel between Fiumicino Airport and Rome?
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What shall I do to register with MyAtac?
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Do children have to pay for public transportation in Rome?
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How and in which cases can I request a duplicate of my subscription?
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What shall I do and where shall I go to request the Metrebus card?
Where do I find the scheduled departures from terminals?
I will stay 3 days in the city, which ticket do I choose?
Where can I find the arrival time predictions for the different lines?
How can I find out about the benefits available to Atac pass holders?
Are there tickets valid for several days?
Can I also pay an injunction order through the PagoMulte portal?
Can I use Metrebus Roma tickets, such as BIT, ROMA 24H, ROMA 48H, ROMA 72H and CIS, on lines 520 and 720 to and from Ciampino Airport?
Which ticket can I use to travel from Fiumicino Airport to Rome?
How do I pay a fine that has been imposed on me while using public transport?
What do I have to do to pay contactless?
USEFUL NUMBERS
Atac answers your questions
Do you want to send reports, complaints and suggestions related to our service?
Lost property
Roma Capitale is responsible for finding lost objects on surface public transport.
Please contact the following office:
METRO A, B/B1 e C - 06.4695.5105
Ufficio Logistica - Stazione MB EUR Fermi
Mon, Wed and Fri from 10:30 to 13:00
In case of accidents
Information in case of accidents with buses, trams and regional railways.
Monday and Thursday from 09:00 to 13:00
Infoatac
Get help planning your journey. Check the real-time status updates.
status update via Twitter
Mobility Infoline
Information about permits (limited traffic zones, metered parking (blue stripe spaces), authorizations for people with disabilities), regulations for tourist coaches, car sharing, traffic-lights and parking meters, public transport routes and timetables, tickets and passes.
Every day from 08:00 to 18:00
ChiamaRoma
Information on public and private mobility and about the Metrebus tariff system.
24/7 service