In case of fines

Public Transport - Violation report (V.A.V.)

 

Fare evasion and other administrative violations on public transport means are ascertained and notified by Atac personnel.

Transgressors are subject to the payment of a fine, in addition to the payment of the ticket price and procedural and postal costs, if applicable.

 

  • the penalty is reduced by 50 % if paid within 5 days after notification: € 54,90;
  • payment in full is due if the disbursement is made between six and sixty days from the date of notification: € 104,90.

In case you didn´t keep a copy of the violation report, you’ll have to add € 12.00 for further proceeding and mailing costs.

 

  • online using the fine payment  portal
  • with Pay & Go parking meters: using credit or prepaid cards enabled for Fastpay service. This payment method can be used only within 5 days after notification;
  • in all post offices of  Poste Italiane, by deposit into post account nr. 83922013, payable to Atac S.p.A., Sanzioni Amministrative, via Prenestina 45, 00176 Roma;
  • in banks, by bank transfer with IBAN code: IT39K0760103200000083922013;
  • in authorized shops;
  • with credit card directly to Atac inspectors by mobile POS, if available.

 

The payment of the penalty fare must take place within and not beyond 60 days after notification.


             IT IS NOT POSSIBLE to pay ticket inspectors IN CASH.

Within 30 days from the date of delivery or notification of the fine, you have the right to appeal by writing a statement that explains why you couldn’t produce a valid ticket for your journey. Send it to ATAC SpA, Atti e Provvedimenti- Procedimento Sanzionatorio, Via Prenestina, 45 - 00176 Roma together with a copy of the penalty fare report by registered mail with acknowledgment of receipt or by certified e-mail (PEC) to the address: protocollo@cert2.atac.roma.it.

In case of rejection of the appeal, the outcome will be communicated within 120 days from the date of its arrival in ATAC S.p.A. with an injunction order. In addition to the fine, the amount of the order will also include the ticket price as well as procedural and postal costs.

In case of acceptance, no communication will be sent to the customer.

Please note that, pursuant to Art. 48, paragraph 11 bis of Law  n. 96 21/06/2017, if you couldn’t show a suitable ticket to the ticket inspector, the sanction may be cancelled if you are able to demonstrate - with adequate documentation to be sent to the aforementioned address - the possession of a regular personal subscription that was valid at the time of notification. Please send us the following documentation:

  • cancellation request
  • copy of a valid identity document
  • copy of the violation report
  • legible double-sided copy of the travel pass
  • legible copy of the payment/recharge receipt.

Public Transport - Injunction order

The payment of the amount due must take place within 30 days after notification.

  • online using the fine payment portal;
  • in all post offices of  Poste Italiane, by deposit into post account nr. 83922013, payable to Atac S.p.A., Sanzioni Amministrative, via Prenestina 45, 00176 Roma;
  • in banks, by bank transfer (IBAN code: IT39K0760103200000083922013) specifying the order number.

The payment of non-corresponding or overdue amounts or without indication of the motive, will be deemed juridically ineffective and the amounts will be withhold pending definition of enforcement proceedings.

You may appeal an injunction order before the Justice of the Peace within 30 days from the date of delivery or notification of the fine (Art. 22 of Law n. 689/81, amended by  Art. 98 of the Legislative Decree n. 507 30/12/99) at the following address: Giudice di Pace di Roma - Via Teulada 28/40 - 00195 Roma.

The appeal does not interrupt the terms for payment. The suspension of any measure is ordered only by the judicial authority upon request of the claimant.

Metered on-street parking

For the payment of the administrative sanctions, please refer to the website of Roma Capitale.

Refunds and assistance in case of malfunctions

In the event that the purchase of tickets from a Ticket Vending Machine (MEB) or from a Parking Meter (device that issues payment receipts for the parking fee) is not successful (i.e. the machine didn’t issue any ticket nor return the money, or you didn’t receive the correct change), you can request a refund contacting:


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Infoline

Agenzia Roma servizi per la Mobilità 

06.57003

Monday-Friday: 08:00 to 18:00