Through its Service Charters, Atac undertakes a series of commitments towards its customers, declaring which kind of services it intends to provide and explaining the quality objectives it undertakes to achieve.

Carta della qualità dei Servizi 2020

Atac Service Charter 2020 - services entrusted by Roma Capitale

The document illustrates all local public services entrusted to Atac S.p.A. by Roma Capitale: metro and surface transport services as well as complementary services.

Carta della qualità dei Servizi 2020

Service Charter for railway services 2020 - services entrusted by the Lazio Region

The document illustrates the services entrusted to Atac S.p.A. by the Lazio Region relating to the management of the regional railway services Roma-Lido, Roma-Giardinetti (Termini-Centocelle) and Roma-Viterbo. These railway services have a specific charter as required by the rail service contract and by consumer associations, commuter committees and the O.R.T.