We apologize for the inconvenience. Currently this section is available only in Italian
Frequently Asked Questions
Public Transport Guidance
-
I used a new BIT ticket, but the validator says “TICKET EXPIRED”. What should I do?
-
What can I do if I have lost an object on an Atac vehicle?
-
Is there cell phone reception on the metro lines?
-
Can I travel on the railway network with Metrebus Roma tickets or passes?
-
Can I travel on Cotral vehicles with Metrebus Roma and Metrebus Lazio tickets or passes?
-
How shall buggies be carried on Atac vehicles? Do they pay a ticket?
-
How much luggage can I take on public transport vehicles? Do I have to pay?
-
Is it allowed to carry musical instruments on board of public transport vehicles?
-
Can I bring dogs or other animals on board?
-
Can I bring a bicycle on public transport vehicles?
-
Can I use a BIT ticket more than once in the metro?
Ticket purchase
-
I used a new BIT ticket, but the validator says “TICKET EXPIRED”. What should I do?
-
How can companies and public bodies purchase travel passes under a corporate agreement?
-
Where can I find detailed information about the different types of tickets?
-
I am a tour operator/an event organizer and I want to purchase ticket packages. How can I do?
-
Which subscriptions can I recharge online on the Atac website?
-
Are there any new digital solutions to buy tickets?
-
I often use public transport, but not all year, which ticket do I choose?
-
I live in Lazio and want to visit Rome for a day, what's the best ticket for me?
-
I live in Lazio and I often use regional transport, which ticket do I choose?
-
I am a tourist, which ticket shall I choose?
-
Where to buy tickets?
-
Are there tickets valid for several days?
-
I would like a ticket that can be used alternatively by different persons, which ticket do I choose?
-
I use public transport every day, which ticket shall I choose?
-
I have to travel frequently for a week, which ticket do I choose?
-
I occasionally move by public transport, which ticket do I choose?
-
I need to use different transport means on the same day, what's the best ticket for me?
-
I will stay 3 days in the city, which ticket do I choose?
-
I am a tourist and I spend the weekend in Rome, which ticket shall I choose?
In case of fines
-
Can I also pay an injunction order through the PagoMulte portal?
-
What shall I do to pay a fine online using the Pay your fines portal?
-
Is there a way to pay fines online?
-
How do I pay a fine that has been imposed on me while using public transport?
-
How can I appeal a fine?
-
Can I cancel a fine if I prove that I have forgotten my subscription at home?
Tap & Go ®
-
How does Tap & Go ® work in the interchanges between Bus-Metro/Railways, Metro/Railways-Bus and Bus/Bus?
-
Does Tap & Go ® work on all surface lines?
-
How does Tap & Go ® work in the interchanges between Metro and Urban Railways or Metro C?
-
Does Tap & go work in urban railway stations (Metromare and Roma-Viterbo (urban section)?
-
Does Tap & Go work in all metro stations?
-
Where can I use Tap & Go ®?
-
Can I pay also with Apple Pay, Samsung Pay, Google Pay and other banking services on phones, watches or other devices?
-
Which cards can be used for contactless payment?
-
When will I be charged for my journey?
-
Where can I verify my charges?
-
How can I use my credit/debit card as a monthly subscription (whitelist function)?
-
What’s the meaning of “best fare”?
-
What are the benefits of paying contactless instead of buying a ticket?
-
Are there any extra charges using the Tap & Go ® service?
-
How much is the ticket/pass with Tap & Go ®?
-
Can I use the same card for other people travelling with me?
-
Do I have to register to the service to pay contactless?
-
What shall I do if, at the first attempt, the entrance turnstile does not open or the on-board validator does not accept the tap?
-
How do I know that my card has been accepted?
-
What do I have to do to pay contactless?
-
How does Tap & Go work?
-
After the first tap with the card on the reader, your bank might send you a notice in which a payment of € 8.50 is authorized. Why?
-
How is the ticket price calculated with Tap & Go ®?
-
From the first journey, how much time do I have to activate the daily rate?
-
Can I pay on board of a surface vehicle and then continue my journey on the metro?
-
Can I have a bank statement of my taps?
-
Why doesn't my card work?
-
Is there a risk that my card will be cloned?
-
How is the confidentiality of my card data guaranteed?
-
What do I do if a ticket inspector asks me for my ticket?
-
How long does one trip with the contactless system last?
Status updates
-
Where can I find the real time Service Status updates of the different lines?
-
Where can I find the arrival time predictions for the different lines?
-
Where do I find the scheduled departures from terminals?
-
Where can I find maps, routes and timetables of the lines operated by Atac?
-
Where can I find real-time updates relating to service changes?
Press office
-
What shall I do to request an interview?
-
What shall I do to take photos or make a video on public transport vehicles and in Atac's premises (stations, terminals, park&ride areas, etc.)?
-
What shall I do if I want to be included in your mailing list to receive press releases?
-
What shall I do to get information about Atac that I can't find on the site or in the News?
In case of injury/accident
-
If an injury/accident occurs inside a park & ride parking facility, who shall I contact?
-
What shall I do if I have suffered/caused an accident that involved surface transport vehicles managed by Atac?
-
I suffered a damage while travelling by bus/tram/metro. What are the procedures to start a compensation claim?