Frequently Asked Questions

How does Tap & Go ® work in the interchanges between Bus-Metro/Railways, Metro/Railways-Bus and Bus/Bus?

Does Tap & Go ® work on all surface lines?

How does Tap & Go ® work in the interchanges between Metro and Urban Railways or Metro C?

Does Tap & go ® work in urban railway stations (Roma-Lido, Roma-Viterbo (urban section, Termini-Centocelle)?

Does Tap & Go ® work in all metro stations?

Where can I use Tap & Go ®?

Can I pay also with Apple Pay, Samsung Pay, Google Pay and other banking services on phones, watches or other devices?

Which cards can be used for contactless payment?

When will I be charged for my journey?

Where can I verify my charges?

How can I use my credit/debit card as a monthly subscription (whitelist function)?

What’s the meaning of “best fare”?

What are the benefits of paying contactless instead of buying a ticket?

Are there any extra charges using the Tap & Go ® service?

How much is the ticket/pass with Tap & Go ®?

Can I use the same card for other people travelling with me?

Do I have to register to the service to pay contactless?

What shall I do if, at the first attempt, the entrance turnstile does not open or the on-board validator does not accept the tap?

How do I know that my card has been accepted?

What do I have to do to pay contactless?

How does Tap & Go ® work?

After the first tap with the card on the reader, your bank might send you a notice in which a payment of € 7 is authorized. Why?

How is the ticket price calculated with Tap & Go ®?

From the first journey, how much time do I have to activate the daily rate?

Can I pay on board of a surface vehicle and then continue my journey on the metro?

Can I have a bank statement of my taps?

Why doesn't my card work?

Is there a risk that my card will be cloned?

How is the confidentiality of my card data guaranteed?

What do I do if a ticket inspector asks me for my ticket?

How long does one trip with the contactless system last?

Can I pay the BIT ticket via smartphone using my phone credit?

What can I do if I have lost an object on an Atac vehicle?

Is there cell phone reception on the metro lines?

Can I travel on the railway network with Metrebus Roma tickets or passes?

Can I travel on Cotral vehicles with Metrebus Roma and Metrebus Lazio tickets or passes?

How shall buggies be carried on Atac vehicles? Do they pay a ticket?

How much luggage can I take on public transport vehicles? Do I have to pay?

Is it allowed to carry musical instruments on board of public transport vehicles?

Can I take animals on public transport vehicles?

Can I bring a bicycle on public transport vehicles?

Where can I find the real time Service Status updates of the different lines?

Where can I find the arrival time predictions for the different lines?

Where do I find the scheduled departures from terminals?

Where can I find maps, routes and timetables of the lines operated by Atac?

Where can I find real-time updates relating to service changes?

What shall I do to register with MyAtac?

Do children have to pay for public transportation in Rome?

How and in which cases can I request a duplicate of my subscription?

Metrebus card - why do I always have to carry the receipt with me?

What shall I do and where shall I go to request the Metrebus card?

What are the parking charges for the blue stripe spaces?

Can I pay for parking with my smartphone using phone credit?

How to appeal a parking fine on blue stripe spaces?

What are the ways to pay for parking?

What shall I do to request an interview?

What shall I do to take photos or make a video on public transport vehicles and in Atac's premises (stations, terminals, park&ride areas, etc.)?

What shall I do if I want to be included in your mailing list to receive press releases?

What shall I do to get information about Atac that I can't find on the site or in the News?

If an injury/accident occurs inside a park & ride parking facility, who shall I contact?

What shall I do if I have suffered/caused an accident that involved surface transport vehicles managed by Atac?

I suffered a damage while travelling by bus/tram/metro. What are the procedures to start a compensation claim?

I am a wheelchair user and I have to travel by metro/train. Where can I check the functioning status of the lifting equipment in the stations?

I am a wheelchair user. What are the accessibility conditions on surface vehicles?

Where can I find detailed information on the various types of tickets?

I am a tour operator/an event organizer and I want to purchase ticket packages. How can I do?

Which subscriptions can I recharge online on the Atac website?

Are there any new digital solutions to buy tickets?

I often use public transport, but not all year, which ticket do I choose?

I live in Lazio and want to visit Rome for a day, what's the best ticket for me?

I live in Lazio and I often use regional transport, which ticket do I choose?

I am a tourist, which ticket shall I choose?

Where to buy tickets?

Are there tickets valid for several days?

I would like a ticket that can be used alternatively by different persons, which ticket do I choose?

I use public transport every day, which ticket shall I choose?

I have to travel frequently for a week, which ticket do I choose?

I occasionally move by public transport, which ticket do I choose?

I need to use different transport means on the same day, what's the best ticket for me?

I will stay 3 days in the city, which ticket do I choose?

I am a tourist and I spend the weekend in Rome, which ticket shall I choose?

If a Ticket Vending Machine (MEB) or Parking meter did not issue me the requested ticket or return the money, or did not give me the correct change, can I ask for a refund?

How can I find out about the benefits for Metrebus subscribers?

What can I do in case of loss or deterioration of the subscription receipt?

Can I request a refund of a Metrebus pass?

What is a Metrebus card?

Can I also pay an injunction order through the PagoMulte portal?

What shall I do to pay a fine online using the PagoMulte portal?

Is there a way to pay fines online?

How do I pay a fine that has been imposed on me while using public transport?

How can I appeal a fine?

Can I cancel a fine if I prove that I have forgotten my subscription at home?

Are there discounts for students and up to what age are they valid?

How do I file a complaint?