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Frequently Asked Questions
Frequently Asked Questions
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Current FAQs
Which lines can I take to reach the sea and the beaches?
COVID19 - How does public transport work during this emergency period?
What are "S" lines and where can I find their routes?
Can I pay the BIT ticket via smartphone using my phone credit?
Due to the COVID-19 emergency I was unable to use my subscription during the lockdown phase, can I get a refund or a validity extension?
Public Transport Guidance
Can I pay the BIT ticket via smartphone using my phone credit?
What can I do if I have lost an object on an Atac vehicle?
Is there cell phone reception on the metro lines?
Can I travel on the railway network with Metrebus Roma tickets or passes?
Can I travel on Cotral vehicles with Metrebus Roma and Metrebus Lazio tickets or passes?
How shall buggies be carried on Atac vehicles? Do they pay a ticket?
How much luggage can I take on public transport vehicles? Do I have to pay?
Is it allowed to carry musical instruments on board of public transport vehicles?
Can I take animals on public transport vehicles?
Can I bring a bicycle on public transport vehicles?
Status updates
Where can I find the real time Service Status updates of the different lines?
Where can I find the arrival time predictions for the different lines?
Where do I find the scheduled departures from terminus?
Where can I find maps, routes and timetables of the lines operated by Atac?
Where can I find real-time updates relating to service changes?
Most requested FAQs
What shall I do to register with MyAtac?
Do children have to pay for public transportation in Rome?
How and in which cases can I request a duplicate of my subscription?
Metrebus card - why do I always have to carry the receipt with me?
What shall I do and where shall I go to request the Metrebus card?
Parking Guidance
What are the parking charges for the blue stripe spaces?
Can I pay for parking with my smartphone using phone credit?
How to appeal a parking fine on blue stripe spaces?
What are the ways to pay for parking?
Press office
What shall I do to request an interview?
What shall I do to take photos or make a video on public transport vehicles and in Atac's premises (stations, terminals, park&ride areas, etc.)?
What shall I do if I want to be included in your mailing list to receive press releases?
What shall I do to get information about Atac that I can't find on the site or in the News?
In case of injury/accident
If an injury/accident occurs inside a park & ride parking facility, who shall I contact?
What shall I do if I have suffered/caused an accident that involved surface transport vehicles managed by Atac?
I suffered a damage while travelling by bus/tram/metro. What are the procedures to start a compensation claim?
Disability
I am a wheelchair user and I have to travel by metro/train. Where can I check the functioning status of the lifting equipment in the stations?
I am a wheelchair user. What are the accessibility conditions on surface vehicles?
Ticket purchase
Where can I find detailed information on the various types of tickets?
I am a tour operator/an event organizer and I want to purchase ticket packages. How can I do?
Which subscriptions can I recharge online on the Atac website?
Are there any new digital solutions to buy tickets?
I often use public transport, but not all year, which ticket do I choose?
I live in Lazio and want to visit Rome for a day, what's the best ticket for me?
I live in Lazio and I often use regional transport, which ticket do I choose?
I am a tourist, which ticket shall I choose?
Where to buy tickets?
Are there tickets valid for several days?
I would like a ticket that can be used alternatively by different persons, which ticket do I choose?
I use public transport every day, which ticket shall I choose?
I have to travel frequently for a week, which ticket do I choose?
I occasionally move by public transport, which ticket do I choose?
I need to use different transport means on the same day, what's the best ticket for me?
I will stay 3 days in the city, which ticket do I choose?
I am a tourist and I spend the weekend in Rome, which ticket shall I choose?
Refunds
If a Ticket Vending Machine (MEB) or Parking meter did not issue me the requested ticket or return the money, or did not give me the correct change, can I ask for a refund?
Metrebus card
How can I find out about the benefits for Metrebus subscribers?
What can I do in case of loss or deterioration of the subscription receipt?
Can I request a refund of a Metrebus pass?
What is a Metrebus card?
In case of fines
Can I also pay an injunction order through the PagoMulte portal?
What shall I do to pay a fine online using the PagoMulte portal?
Is there a way to pay fines online?
How do I pay a fine that has been imposed on me while using public transport?
How can I appeal a fine?
Can I cancel a fine if I prove that I have forgotten my subscription at home?
Discounts
Are there discounts for students and up to what age are they valid?
tap & go ®
How does tap & go ® work if you change from metro line C to line A or from urban railways to metro lines?
Does tap & go ® work in all regional railway stations (Roma-Lido, Termini-Centocelle, Roma-Viterbo urban section)?
Does tap & go ® work in all metro stations?
Where can I use tap & go ®?
Can I pay also with Apple Pay, Samsung Pay, Google Pay and other banking services on phones, watches or other devices?
tap & go ® - Which cards can be used for contactless payment?
tap & go ® - When will I be charged for my journey?
tap & go ® - Where can I verify my charges?
How can I use my credit/debit card as a monthly pass (whitelist function)?
From the first journey, how much time do I have to activate the daily rate?
What’s the meaning of “best fare”?
What are the benefits of paying contactless instead of buying a ticket?
Are there any extra charges using the tap & go ® service?
How much is the ticket/pass with tap & go ®?
Can I use the same card for other people traveling with me?
Do I have to register to the service to pay contactless?
What do I do if the entrance turnstile does not open at the first attempt?
How do I know that my card has been accepted?
What do I have to do to pay contactless?
How does tap & go ® work?
After the first tap with the card on the turnstile some banks send a notice in which a payment of € 7 is authorized. Why?
How is the ticket price calculated with tap & go ®?
tap & go ® - Can I pay on board of a surface vehicle and then continue my journey on the metro?
Can I have a statement of my taps (turnstile transactions)?
Why doesn't my card work?
Is there a risk that my card will be cloned?
How is the confidentiality of my card data guaranteed?
tap & go ® - What do I do if a ticket inspector asks me for my ticket?
How long does one trip with the contactless system last?
Complaints
How do I file a complaint?
Service Update
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