Frequently Asked Questions

Pursuant to Art. 48, paragraph 11 bis of Law  n. 96 21/06/2017, if you couldn’t show a suitable ticket to the ticket inspector, the sanction may be cancelled if you are able to demonstrate - with adequate documentation - the possession of a regular personal subscription that was valid at the time of notification. Please send us the following documentation:

• cancellation request
• copy of a valid identity document
• copy of the violation report
• legible double-sided copy of the travel pass

These documents have to be sent, within 30 days from the date of delivery or notification of the fine, to ATAC Spa - Commerciale - Verifica e procedimento sanzionatorio, Via Prenestina, 45 - 00176 Roma together with a copy of the penalty fare report by registered mail with acknowledgment of receipt or by certified e-mail (PEC) to the address: protocollo@cert2.atac.roma.it.

Within 120 days of the date on which the appeal is submitted, you will be notified if the appeal has been rejected. In this case, the amount due must be paid within 30 days. If the appeal is upheld, no notification will be sent to the customer.